Do you like quality goods and helpful customer service? Then DON'T BUY FROM .
Customers don't ask for much. They pay good money, and they expect to get equipment that works. But even if something goes wrong, that's fine as long as the seller simply replaces faulty goods in a timely manner. If they do this, then they've probably got a customer for life. If not, they lose a good customer and in exchange get an enemy for life. Many of them.
This website provides links to some of the many dissatisfied PC World customers whose stories are told all over the internet. The purpose is to convince anyone considering purchasing anything from PC World not to buy anything from PC World.
PC World is owned by DSG International, who also own Currys, Dixons and The Link. They like to think they provide great customer service and protection. For instance, have a look at this case study where DSGi claim that they aim 'to give better service than the rights given by law', and that they 'train staff to make sure this happens'. They acknowledge, at least at the corporate level, that helping customers gives them 'a competitive advantage'. But when it gets down to the customer level, and putting their money where their corporate propaganda is, we're left out to dry.
Here's my story - a seven-page letter summarising all the trouble I've had with my Compaq Presario SR1420UK desktop PC. The highlight was when with less than a month left on my warranty, instead of replacing my hard drive (which their own technicians had determined was faulty), they simply reset the computer back to the default state and told me the repairs had been done. When I had the same problems of constant freezing less than a month later, but after my warranty had expired, they told me they couldn't help me. Here's a scanned copy of their reply to my letter above - basically that I would have to get an 'independent qualified engineer's report' (£150!) before they would even consider replacing the computer. So now I have a computer that won't even recover itself to the default mode, because the recovery partition is corrupt and the recovery DVD that was created by the computer IN ITS DEFAULT STATE also doesn't work. I've got a completely useless £400 chunk of metal.
For over 250 other reviews of PC World's customer service, visit http://www.dooyoo.co.uk/misc-systems/pc-world-3/reviews/. Overall score: 2 out of 5 stars!
For instance, from http://www.dooyoo.co.uk/misc-systems/pc-world-3/1042276/:
'My 11 year old son bought a new laptop in January 2006 and since then it has been repaired twice the last time being 16/11/06. I returned to the store this morning as it has broken again. Under the sale of goods act 1979 he is entitled to either a replacement machine or full refund of which both were refused by the manager. Do you trust pc world to give you the customer service you deserve? We certainly do not. Think again before buying from this store.'
PC World also regularly feature on clik2complaints.co.uk. Click here for an example.
And a couple more negative reviews on resellerratings.com.
If you don't believe the experiences of other customers, check out the official Wikipedia site for PC World - see 'Criticisms'.
Or this November 2006 Computing Which? report - 'PC World overcharged for repairs'. £139 to plug in a loose cable!
Or any of these articles about PC World being 'slapped' for false and irresponsible
PC World rapped for ad encouraging illegal use of iPod, 15 November 2006
PC World slapped for wireless internet ad, 17 May 2006
Ads watchdog bites PC World, 12 April 2006
PC World 'misled' punters over discount lappy, 4 January 2006
The relationship between a customer and a retailer is based on trust. There are clearly many reasons not to trust PC World, or any DSGi company. I for one have nothing to show for the £400 I spent at PC World, other than this website.
So please do not support PC World.
How you can help: